Frequently asked questions
Straight answers to the questions that matter before requesting a rental.
Where do you deliver?+
Delivery and collection are free in Centro, Real Ibiza, Ejido and Gonzalo Guerrero. Punta Esmeralda, Playacar and Mayakoba cost MXN $149 per booking. Ask us on WhatsApp for other areas.
Are prices in Mexican pesos?+
Yes. Every price is shown in MXN and already includes IVA.
What happens in bad weather?+
If severe weather or a beach closure prevents use, you may choose a refund or a new available date.
Is a damage deposit required?+
Only Family Shade and Group Beach Day require a refundable deposit. It equals the discounted rental amount and is collected at handoff.
When is the deposit returned?+
Normally within 24–72 hours after the returned gear is inspected. Documented damage or loss may be deducted.
Can I change my dates?+
Yes, at least 24 hours before handoff and subject to availability. Changes inside 24 hours follow the non-refundable cancellation rule.
What if my hotel restricts delivery?+
We will coordinate a handoff outside the property or at a nearby meeting point.
Do you set up on the beach?+
No. We deliver or hand over the equipment, but beach setup and teardown are not offered.
How is the equipment cleaned?+
Every returned item is cleaned with a towel and disinfectant, inspected, and removed from availability if it needs maintenance.
How do I request a rental?+
Choose your dates, area, and gear on the website, then send the prepared request on WhatsApp. Karen confirms availability and payment details before the booking is final.
How much notice do you need?+
Send your request at least 24 hours ahead. Same-day requests depend on availability.